"First, I don't think I have EVER received an online order that has been so thoughtfully & beautifully presented. From the gift bag, to the tissue paper, the scent and the actual bag the bracelet was in - just gobsmacked.
I felt like a kid at Christmas. It was an experience unwrapping it all!
The thing that struck me most was the personalised thankyou card and the thankyou written at the top of the invoice.
Little touches that have made my day...