Warranty
At Silk & Steel, we take great pride in the quality and craftsmanship of our jewellery. Each piece is carefully designed to be treasured for years to come. We stand by the integrity of our collections and offer a warranty to ensure your complete satisfaction.
Our Warranty Promise
We offer a 6-month warranty from the original date of purchase on all Silk & Steel jewellery. This warranty covers manufacturing faults and defects in materials or workmanship under normal, recommended use.
If a fault is found, we will gladly repair or replace the item at no charge, or provide a store credit if the original design is no longer available.
What’s Not Covered
Our warranty does not cover:
- General wear and tear, including scratches, fading, or tarnishing
- Damage caused by improper care, accidents, or misuse
- Lost or stolen items
- Changes in appearance due to exposure to perfumes, moisture, or harsh chemicals
- Gemstones or crystals that break due to impact
For tips on how to best care for your jewellery, please see our Materials + Care page
Need to Make a Claim?
If you believe your item has a fault, please email us at sales@silkandsteel.co.nz with:
- Your order number or proof of purchase
- A brief description of the issue
- Clear photographs of the item
Our team will assess your claim and be in touch with the next steps.
Please Note:
This warranty applies to jewellery purchased directly from our website or an authorised Silk & Steel stockist. For items purchased elsewhere, please return to the original point of sale.
